FAQs

1. Will PermaFrost negatively affect my HVAC equipment warranty?

Most HVAC equipment in service is out of the short duration warranty provided by the manufacturer. But Trane has just come out with the following statement when pressed to put their position in writing…

“Trane’s position is that its limited product warranty and any extended product warranty are not voided simply as a result of the use of these products (PermaFrost), but they may be voided if it is determined that the use of such products is the cause of compressor or system damage. We simply don’t know enough about these additives or their short or long term effects to offer the customer anything more in the way of information.”

Joe K | TRANE 1030 London Drive Suite 100| Birmingham, AL 35243

For the manufacturers that insist that PermaFrost will void what’s left of any manufacturer’s warranty, we can get past this issue in a couple of ways. The first is covered under our Two-Part Protection Plan where our insurance coverage basically replaces the interim manufacturer’s warranty for the short term, but it goes even further. Our insurance covers any equipment treated with PermaFrost® for the life of the system against any damages directly attributable to PermaFrost®. We also can indemnify any service contractor should they have a full service contract in place with the customer, essentially assuming their financial risks when it comes to HVAC failure attributable to our product.

2. Is PermaFrost similar to some of the PROAs (Polarized Refrigerant Oil Additive) I have heard about that never seemed to perform the way they promised?

We use the phrase “Green Surface Chemical Technology” when we refer to PermaFrost in conjunction with our NMR (Nucleo Molecular Regenerative) technology, versus a PROA or Oil Additive like what other people want to call us. The reason being is we do not enhance, change, or alter in any way the oil or the refrigerant in an HVAC system. We simply use refrigerant (and in a smaller way the oil) as a transport mechanism to move PermaFrost throughout the coils as quickly and easily as possible.

3. What are the main benefits of PermaFrost?

By cleaning the coils from the inside, we increase the heat transfer ability of the evaporator and condenser which causes colder air at output; allows the system to reach set temperatures quicker; and allows the HVAC unit to shut off for longer periods and ultimately use less KWH over time.

a. It’s a one-time treatment that lasts for the life of the system.

b. We achieve an ROI in months, not years like other GREEN efforts.

c. It provides better lubrication which means less wear and tear on the moving parts.

d. It increases the life of seals and bearings while protecting against small amounts of moisture.

4. There are so many variables, what are the best measurements of PermaFrost’s performance?

There is no way to test our product in the field to the extent it has already been tested in the Lab. For verifiable, authoritative proof that PermaFrost works just look at the 3rd party independent tests performed by TCL, BMS, NSF, Texas Oil Tech and others. Buildings have too many environmental variables to conduct a truly accurate test. The next best things are to test for Delta-T and then ultimately look at kW usage reduction year over year (factoring in NOAA numbers for weather). Without a Delta-T improvements there cannot be savings.

5. How do I know that PermaFrost won’t hurt my systems down the road?

Over 100,000 individual pieces of equipment have been treated with PermaFrost and monitored, resulting in validated savings and efficiency improvements, with zero negative effects on the equipment. Our published test results from the Texas Oil Tech Laboratories can be provided upon request. PermaFrost was independently tested under the industry standards - API, ASRAE, ARI, ASTM, EPA ANSI, UL which test for any chemical changes in HVAC equipment after PermaFrost is installed. The results are that no changes occur. In fact, PermaFrost was tested under UL guidlines to insure that the UL listing of HVAC equipment treated with PermaFrost would not be affected or lost. PermaFrost didn’t change any properties in the equipment and all equipment maintains its UL Listing after treated with PermaFrost.

The Texas Oil Tech Laboratories determined that it is impossible for PermaFrost to chemically and physically cause damage to or have negative effects on any HVAC equipment. All equipment treated with PermaFrost receives an insurance policy or equipment replacement warranty. The replacement is in kind and is not pro-rated, and will cover complete replacement of any equipment damaged by Permafrost at the cost of the equipment installed at the time of the replacement. This warranty / insurance policy far exceeds all HVAC manufacturers’ pro-rated equipment-only factory warranties. PermaFrost is considered safer than the HVAC oil that is shipped at manufacturing or any after-market oil.

6. If PermaFrost is so good, why aren’t the manufacturers using it?

The answer to that question is easy; it’s just not financially beneficial for the manufacturers to recommend someone else’s product, especially when that product is proven to extend HVAC system life. Their business model is built on three phases:

a. During the initial sale, manufacturers start with the basic model of unit you need and try and up-sell you on more efficient components that just slow down the loss of efficiency.

b. Once you buy a unit, the manufacturer immediately begins working to sell you their own replacement parts at a significant profit once your unit starts to fail.

c. As your system reaches the four or five year in-service date, the manufacturers go to work convincing you to buy new equipment with the uniform message “replace your old, worn out system with a new energy-efficient model”. When you buy that new unit the cycle starts over.

The PermaFrost message of restoring the efficiency of your present HVAC system at a fraction of the cost it takes to repair or replace it is directly contrary to the manufacturer’s business model. The cost/benefit with PermaFrost is far superior than anything the manufacturers can currently offer – and with a profit margin much lower than they are used to. So why aren’t the Manufacturers using PermaFrost? It’s just business, that’s all.